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FREQUENTLY ASKED QUESTIONS
PLEASE READ: I'm afraid we only accept table bookings for large groups. For couples, trios, quads and other small tables we invite you to come along and we will seat you as soon as possible. More information is provided below. We look forward to welcoming you soon
PLEASE NOTE: This is a company wide policy, Facebook messages, emails sent to individual locations or telephone calls requesting bookings for less than cannot be processed - our restaurant staff don't have the ability or facility to do so.
Q. Why don't you take reservations for small tables?
A. Like many operators we don't take reservations for smaller tables. The nature of our business, speed of service and the style of product generally ensures tables are turned around and there is next to no delay in seating customers. We appreciate that at peak times new customers may have a small wait, if this happens we invite you to sit back and relax in the bar area until your table is ready.
If we take reservations for specific times, we must hold tables for up to one hour prior which inevitably limits the amount of customers we can accommodate. In addition we eliminate the problem of no shows which is not only detrimental to Monterey Jack's, but also to our customers as it causes less availability and higher costs.
Q. If I book a table and cannot make it, can I get a refund?
A. As long as you cancel with at least 48 hours notice, a refund will be issued. You MUST cancel and request a refund by completing a 'Refund Request' stating that you are cancelling with 48 hours notice.
BOOTH PACKAGE OPTIONS