Monterey Jack's Bars and Restaurants - The BEST gourmet burgers, pizzas and cocktails
  • Home
  • MAKE A BOOKING
    • Regular Table Booking >
      • Regular Booking Info
      • Regular Booking T&Cs
  • ORDER FOOD
  • About
    • WHO WAS MONTEREY JACK?
    • FAQs
  • Menus
    • Food & Drink
    • GF and Allergen Advice
    • Takeaway & Delivery
  • Event Services
  • Locations
    • Glasgow (Central)
    • Airdrie
    • Stirling
    • Paisley
    • Dunfermline
    • Perth
    • Dunblane
  • Contact Us
    • Refund Request
  • Jobs & Careers
  • Gift Vouchers
  • Discounts & Rewards
  • Franchising
 
Refund Policy - E-Gift Vouchers
 
While we hope you’ll be happy with your e-gift voucher, we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.
 
Changed your mind?
That’s no problem. We’re happy to offer a full refund on gift cards, as long as it’s within the cancellation period
 
Refund Policy
As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on e-gift vouchers have have not been redeemed, either in part or in full. To request an e-gift voucher refund, fill out the Refund Request form. Once you have registered your refund, please destroy any printed copies which will become immediately void once the payment refund has been processed. Once we receive your completed form, a refund will be processed within 5-7 working days. Refunds will be made to the credit or debit card used for purchase. Monterey Jack’s do not accept responsibility for the loss of your returned goods or your postage charges.
 
Your statutory rights
Don’t worry, nothing in this policy affects your statutory rights.

-  AWARDS and COMMENDATIONS PRESENTED TO MONTEREY JACK'S BARS AND RESTAURANTS  -

Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture

-  OUR LOCATIONS  -

Dunfermline
37 Canmore Street
​Dunfermline, KY12 7NX
Glasgow
Merchant Square
Glasgow, G1 1NY
Stirling
​
​King Street
Stirling, FK8 1AY
Perth
​
16 St John's Place
​Perth, PH1 5SZ
Dunblane
​High Street,
​Dunblane, FK15 0EE
Edinburgh​
NEW location
franchise available
Paisley
30-32 Moss Street
Paisley, PA1 1BA
Airdrie
1 Rochsolloch Road
Airdrie,  ML6 9BG

​-  CONTACT US  -

Visit the Contact Us page to get in touch with our team
National Voicemail
: 0845 869 8754    International Customer Services: (+1) 212 739 0497
Monterey Jack's Customer Services Dept., 17 State Street, New York. NY 10004   

Please note our branches do not have direct lines as we do not offer a telephone booking or ordering service.

​Download the Monterey Jack's app
Picture
Picture
Copyright 2014-2019 © Monterey Jack's UK. All Rights Reserved.
Terms & Conditions    |    Refund Policy - E-Gift Vouchers    |    Privacy Policy
Picture