PLEASE READ THE INFORMATION BELOW BEFORE PROCEEDING
FREQUENTLY ASKED QUESTIONS
PLEASE READ: Although we have always been a 'walk-in' place, we have during Covid extended our bookings options to include smaller tables - for your peace of mind and to ensure no queuing within our bar areas or outside. Please note - We still offer 'walk-in' in all locations, subject to availability.
Q. Why don't you take reservations for tables?
A. Like many operators we don't take reservations for smaller tables. The nature of our business, speed of service and the style of product generally ensures tables are turned around and there is next to no delay in seating customers. We appreciate that at peak times new customers may have a small wait, if this happens we invite you to sit back and relax in the bar area until your table is ready.
If we take reservations for specific times, we must hold tables for up to one hour prior which inevitably limits the amount of customers we can accommodate. In addition we eliminate the problem of no shows which is not only detrimental to Monterey Jack's, but also to our customers as it causes less availability and higher costs.
Q. If I book a table and cannot make it, can I get a refund?
A. As long as you cancel with at least 48 hours notice, a refund will be issued. You MUST cancel and request a refund by completing a 'Refund Request' stating that you are cancelling with 48 hours notice.